Claims

Overview

Mansions Claims Solutions has one point of contact from claim notification to resolution and settlement to make the experience as fast and efficient as possible.

The Mansions Claims Solutions team will manage your client’s claim and importantly where required, is able to provide risk management advice and other risk prevention strategies.

Dedicated loss adjusters, builders, and restorers are available to ensure you and your clients have expertise at your fingertips as these suppliers have been carefully chosen to meet and exceed expectations.

What you can expect

When lodging a claim with Mansions, you can expect:

  • A dedicated Claims Executive to manage each claim from beginning to end.
  • A focus on flexibility, promptness, and professionalism as well as quality, speed and efficiency.
  • Access to Mansions approved suppliers who understand the needs of your most sophisticated client.

You can have confidence when recommending our Mansions Executive Insurance, that Mansions stand ready to assist your clients recover as quickly as possible when the unexpected occurs.

Claims Contact Details

Home, Contents, Private Collections and Legal Liability Claims

Mansions 24 Hours Claims Service Line can be reached by calling 1300 738 308 (select option 1).

This service line enables the lodgement of claims for you and your clients at any time.

Family CyberSecure Claims

Contact Cyberscout on 1800 490 508 as soon as reasonably practicable after cyber event occurs, or the client thinks (or someone on their behalf thinks) a cyber event is about to occur or may have occurred.

This is a 24/7 tollfree line dedicated to Mansions Executive Insurance clients.

Claims Settlement

Clients’ choice of repairer can be agreed in line with the terms and conditions of the PDS.

Cash settlement delivers a quick resolution to claims, however your client is able to make an informed decision to ensure they are not left with a shortfall in building or replacement costs.

How to lodge a claim

Mansions Claims for policies incepting 5 October 2021

From 5 October 2021, claims will be managed by Mansions Claims Solutions, a dedicated team from Mansions of Australia who will make the lodging and managing of claims as simple as possible:

  1. The links below will direct you to an online claims lodgement webpage where you can submit your details. This can be accessed on any smart device.
  2. Once the claim is lodged, we will issue a unique claim number to use for the duration of the claim.

Alternatively, you can contact Mansions on the contact details below and one of the team will lodge the claim on your behalf or send instructions to your client to lodge their claim as soon as is reasonably possible.

Phone: 1300 738 308 (select option 1)
Email: claims@mansions.com.au

AIG Australia Limited (ABN 93 004 727 753, AFSL 381686) Claims for policies incepting between 1 November 2017 and 4 October 2021

Phone: 1300 170 902
Email: mansionsclaims@aig.com

Chubb Insurance Australia Limited (ABN 23 001 642 020, AFSL 239687) Claims for policies incepting prior to 1 November 2017

Phone: 1300 00 2255 (select option 2)
Email: Aus.Mansionsclaims@chubb.com