Claims

Our claims guarantee means we’ll sort out any claim with a minimum of fuss.

Here’s our guarantee:

1. If we haven’t responded to your claims lodgement with a telephone call, email or fax within 48 hours – we’ll waive any excess that’s due.
2. After that initial response, we’ll then provide you and your client with regular updates on your claim’s progress.
3. Finally, we’ll also waive any excess if your client doesn’t receive payment within 5 days of our agreeing to pay. Payment
   will be made within 5 days of our agreeing to pay unless there are exceptional circumstances such as large scale
   weather related events.

We offer a streamlined and flexible claims response including:

Free 24 hour service line

We know claims calls can come in at all hours so we offer a free after hours service line available for you and your client so a claim can be lodged 24 hours a day, 7 days a week. Your clients can contact us directly on the after hours service line at no extra cost. They simply call 1300 302 868 or you can continue to have clients contact you directly.

Choice of repairer

It goes without saying that this can be a highly discriminating segment of the market. So we believe the client should always be able to choose who does any repairs.

Choice of claims settlement

We understand that every claim is different, so Mansions has options to repair, replace or settle in cash. Whatever best suits your client’s circumstances.

Claims examples

We didn’t bat an eyelid when...

• Possums caused damage inside a house – we settled for $28,000
• A client’s dog was bitten by a snake – under pet care provision we paid over $6,000
• A retaining wall collapsed into the Brisbane River – we paid over $400,000
• There was an enormous mud slide in Townsville – we settled for over $1m
• A burst fish tank damaged building and contents – we settled for $32,000
• Hearing aids were destroyed by a vacuum cleaner – we paid over $7,000

The quality of our cover comes into its own at claims time.

Source: Mansions Claims Files

For any claims enquiries please contact:

Downloads:

Claims Services Guide (259 KB)

Mansions Claim Form (487 KB)

For Mansions Plus claims please call us on 1300 302 868